Dine Contract Catering ltd Quality Policy 2020 Dine Contract Catering Ltd will ensure that our catering products and services meet our customer’s expectations, our own high standards and comply with all relevant regulations.

Specific quality objectives will be set and reviewed through our Dine Contract Catering Ltd, management review process. To help achieve these, we will maintain a quality system that meets BS EN ISO 9001 - “Quality Management Systems – Requirements”.

We must strive to continually improve our performance by regularly evaluating our products and services and identifying actions to ensure that our objectives are achieved, risks are minimised and opportunities are identified.


At Dine Contract Catering ltd we are committed to preventing pollution and to complying with all relevant environmental legislation, regulations and other environmental requirements.

We will regularly evaluate the environmental impact of our activities, products and services and we will take action to continually improve our environmental performance by implementing an Environmental Management System that meets the requirements of ISO 14001.

It is our policy to:

  1. Minimise the use of energy, water and natural resources.
  2. Minimise waste through prevention, re-use and recycling where possible.
  3. Dispose of waste safely and legally.
  4. Avoid the use of hazardous materials, where practical.
  5. Work with environmentally responsible suppliers.
  6. Prevent environmental damage and minimise nuisance factors such as noise and air pollution.

We will define environmental objectives, targets and improvement actions that are related to this policy and to our significant environmental aspects. We will regularly evaluate progress against these through our ‘Dine Contract Catering Ltd Management Review’ process.

We are committed to providing relevant environmental training and promoting environmental awareness to employees and, where appropriate, to suppliers and to communicating our environmental performance.

We will implement processes to prevent environmental nonconformities and to ensure that we are prepared to deal with potential environmental emergencies. This policy will be regularly reviewed and updated to take account of organisational priorities and changes, environmental legislation and best practice.


Dine Contract Catering endeavours to conduct all business ethically and responsibly, whilst also promoting and protecting the Human Rights of Team Members, customers and suppliers

All Team Members are encouraged to work in a manner that will achieve the following:

  • Preserving the Environment
  • Enriching the workplace and work relationships
  • Working to strengthen the local community and participate in local community activities
  • Treating fellow Team Members, customers and suppliers with dignity and respect both in the workplace and in any contact in the general community
  • Ensure that all communications are appropriate taking in to account individuals cultures and beliefs
  • Operate the Company ethically and responsibly

The Directors of Dine Contract Catering work to achieve these principles by supporting their employees with training and best practice guidance which are reviewed on a regular basis

Dine Contract Catering works with it clients and suppliers to promote the above principles and to ensure that they comply with laws and best practice in their business dealings

Any Team Members, customers or suppliers who believe that improvements can be made to this policy and its application can contact the Managing Director in confidence


This statement sets out Dine Contract Catering's actions to understand all potential modern slavery risks related to its business and to put in place steps that are aimed at ensuring that there is no slavery or human trafficking in its own business and its supply chains.

As part of the Hospitality Industry the organisation recognises that it has a responsibility to take a robust approach to slavery and human trafficking. The organisation is absolutely committed to preventing slavery and human trafficking in its corporate activities, and to ensuring that its supply chains are free from slavery and human trafficking.

Organisational structure and supply chains

This statement covers the activities of Dine Contract Catering:

The Company operates to provide a food service within the Business & Industry, Education and Healthcare Sectors

Countries of operation and supply

The organisation currently operates solely within the United Kingdom

High-risk activities

The Company believes that none of their current activities are considered to be at high risk of slavery or human trafficking

All organisations contracted to supply Dine Contract Catering are required to confirm their compliance with The Slavery Act 2015


Responsibility for the organisation's anti-slavery initiatives is as follows:

Policies: The Board of Directors are responsible for the drafting and reviewing of the company's policy on an annual basis.

Risk assessments: The compliance of all suppliers is regularly reviewed by the Purchasing Manager and to undertake any investigations and due diligence required ensuring compliance or where there are known or suspected instances of slavery and human trafficking

Training: All senior managers receive formal communication to better understand, respond and report any identified slavery and human trafficking risks.

Relevant Policies

The organisation operates the following policies that describe its approach to the identification of modern slavery risks and steps to be taken to prevent slavery and human trafficking in its operations:

Whistleblowing: The organisation encourages all its workers, customers and other business partners to report any concerns related to the direct activities, or the supply chains of, the organisation. This includes any circumstances that may give rise to an enhanced risk of slavery or human trafficking. The organisation's whistleblowing procedure is designed to make it easy for workers to make disclosures, without fear of retaliation using the confidential telephone service.

Supplier/Procurement Code of Conduct: The organisation is committed to ensuring that its suppliers adhere to the highest standards of ethics. Suppliers are required to demonstrate that they provide safe working conditions where necessary, treat workers with dignity and respect, and act ethically and within the law in their use of labour. The organisation works with suppliers to ensure that they meet the standards of the code and improve their worker's working conditions. However, serious violations of the organisation's supplier code of conduct will lead to the termination of the business relationship

Recruitment/Agency workers Policy: The organisation uses only specified, reputable employment agencies to source labour and always verifies the practices of any new agency it is using before accepting workers from that agency.

Due Diligence:

The organisation undertakes due diligence when considering taking on new suppliers, and regularly reviews its existing suppliers. The organisation's due diligence and reviews include:

Conducting supplier audits or assessments through the organisation's own staff and third party auditors which have a greater degree of focus on slavery and human trafficking where general risks are identified;

Taking steps to improve substandard suppliers' practices, including providing advice to suppliers and requiring them to implement action plans

Invoking sanctions against suppliers that fail to improve their performance in line with an action plan or seriously violate our supplier code of conduct, including the termination of the business relationship

Performance indicators

The organisation has reviewed its key performance indicators (KPIs) in light of the introduction of the Modern Slavery Act 2015. As a result, the organisation is:

Developing a system for supply chain verification whereby the organisation evaluates potential suppliers before they enter the supply chain

Reviewing its existing supply to evaluate all existing suppliers


The organisation's modern slavery awareness training covers:

Our business's purchasing practices, which influence supply chain conditions and which should therefore be designed to prevent purchases at unrealistically low prices, the use of labour engaged on unrealistically low wages or wages below a country's national minimum wage, or the provision of products by an unrealistic deadline;

How to escalate potential slavery or human trafficking issues to the relevant parties within the organisation;

What messages, business incentives or guidance can be given to suppliers and other business partners and contractors to implement anti-slavery policies; and what steps the organisation should take if suppliers or contractors do not implement anti-slavery policies in high-risk scenarios, including their removal from the organisation's supply chains.